Department of Management Services

2020 Open Enrollment Tips

Open enrollment is your once-a-year opportunity to make changes to your state group insurance benefits and learn about new or changes to your benefits. 

Open enrollment starts at 8 a.m. ET, Monday, October 14, and ends at 6 p.m. ET, Friday, November 1, 2019.

Check out your benefit guide for the 6 Reasons to Pay Attention During Open Enrollment.

Make changes online in People First or call the People First Service Center weekdays from 8 a.m. to 6 p.m. ET, at 866-663-4735 or
TTY 866-221-0268.

  • Avoid the rush—make changes early and online whenever it’s convenient for you.
  • Review your personalized benefits statement carefully. The benefits statement shows your current selection and your options for the next plan year, including the monthly cost.
  • Make changes as many times as you would like during open enrollment. Elections become final at 6 p.m. ET on the last day of the open enrollment period.
  • If you don’t make changes during open enrollment, all of your elections will continue in to the new plan year, including the dollar amount deductions toward your healthcare flexible spending account (FSA), limited purpose FSA, dependent care FSA, and/or health savings account (HSA).

If you make changes, you will receive a confirmation statement in the mail or you may view your confirmation statement online in People First. Select the Insurance Benefits tile on your home page, then Confirmation Statement. Be sure all changes are correct. Confirm you’ve enrolled your eligible dependents and removed those who are now ineligible (e.g., as a result of divorce).
To be sure your selections are correct, select the “Benefits Confirmation Statement” link in the My Quick Links section on your
People First home page.

How Do You Make Changes in People First?
Make changes online in People First—it’s easy.

  • Know your People First password. Passwords expire every 90 days for your protection. 
  • Turn off the browser’s pop-up blocker and log in to People First.
  • Select the “Complete Open Enrollment Now” task in your Inbox.
  • Review your covered dependents and elected plans.
  • If you are enrolled in a health plan for 2020, make your Shared Savings Program selections
  • Enter your password and select “Complete Enrollment.”

Remember that you can make changes to your elections during Open Enrollment as many times as you want. However, once
Open Enrollment ends, a qualifying status change (QSC) event is required to make election changes to your benefits. However, if you are participating in the Shared Savings Program, you can select an account for your reward payments at any time during the year.


Where do I mail documents?
To submit documents to People First, you can mail them to the below address, or log into your People First account and upload the documents.
People First
P.O. Box 6830, Tallahassee, FL 32314